Frequently Asked Questions
Find answers to common questions about our cosmetic ingredients, formulation support, certifications, samples, customization services, and global cooperation.
- General Information
- Products
- Order issues
- Shipping & Logistics
We’ve compiled the most frequently asked questions to help you quickly find the information you need about our products, services, customization, orders, and logistics.
If you cannot find the answer you are looking for, please feel free to contact our team. We are always ready to provide professional support and solutions for your business needs.
contact usGeneral Information
- How fast is your response time?
Our sales and technical support team usually responds within 12–24 hours on business days. For urgent inquiries, priority support is available.
- Can I visit your factory?
Yes. Factory visits are welcome by appointment. We also support online video factory tours for overseas customers.
- What is the production and delivery lead time?
Standard products are usually shipped within 3–7 working days. OEM/ODM or customized orders generally require 15–30 working days depending on formulation and packaging requirements.
Products
- What is the shelf life of your products?
Most cosmetic raw materials have a shelf life of 24 months under recommended storage conditions.
- What are the storage conditions?
Products should be stored in a cool, dry, and well-ventilated environment away from direct sunlight and high temperatures. For specific storage requirements, please refer to the product specifications or contact our sales team.
- What types of cosmetic ingredients do you supply?
We provide active ingredients, moisturizers, preservatives, emulsifiers, surfactants, botanical extracts, peptides, whitening ingredients, anti-aging ingredients, and customized functional raw materials.
- How long does it take to receive samples?
Samples are usually arranged within 1–3 working days. International delivery typically takes 5–10 working days.
- Do your products come with certifications and technical documents?
Yes. We can provide COA, MSDS, TDS, ingredient specifications, and other relevant compliance documents upon request.
Orders
- What is the minimum order quantity (MOQ)?
MOQ depends on the product type and packaging requirements. Please contact us for detailed information.
- What are the costs for private label/customized products?
Pricing depends on formulation complexity, packaging materials, order quantity, and branding requirements.
- Is expedited production available?
Yes. Expedited production can be arranged for urgent projects depending on production scheduling.
Logistics & Payment
- What payment methods do you accept?
We support T/T bank transfer, PayPal, Western Union, and other international payment methods.
- Can you export to my country?
We export to multiple countries worldwide and can assist with export documentation and shipping arrangements.
- What shipping methods are available?
We support express delivery, air freight, sea freight, and customized logistics solutions based on your requirements.