Frequently Asked Questions

Our sales and technical support team usually responds within 12–24 hours on business days. For urgent inquiries, priority support is available.

Yes. Factory visits are welcome by appointment. We also support online video factory tours for overseas customers.

Standard products are usually shipped within 3–7 working days. OEM/ODM or customized orders generally require 15–30 working days depending on formulation and packaging requirements.

Most cosmetic raw materials have a shelf life of 24 months under recommended storage conditions.

Products should be stored in a cool, dry, and well-ventilated environment away from direct sunlight and high temperatures. For specific storage requirements, please refer to the product specifications or contact our sales team.

We provide active ingredients, moisturizers, preservatives, emulsifiers, surfactants, botanical extracts, peptides, whitening ingredients, anti-aging ingredients, and customized functional raw materials.

Samples are usually arranged within 1–3 working days. International delivery typically takes 5–10 working days.

Yes. We can provide COA, MSDS, TDS, ingredient specifications, and other relevant compliance documents upon request.

MOQ depends on the product type and packaging requirements. Please contact us for detailed information.

Our standard delivery time is usually 3–5 business days after payment confirmation for products that are available in stock.

For urgent requirements, we can prioritize production and shipment arrangements whenever possible. The exact lead time depends on product type, order quantity, and inventory status.

Yes. We understand that cosmetic brands and manufacturers sometimes require fast ingredient supply.

For urgent orders, we can usually arrange shipment within a short timeframe, depending on product availability, quantity, and required documentation.

Please contact our sales team with your target delivery date, and we will evaluate the fastest possible solution.

Yes. Delivery time may vary depending on order quantity.

Small sample orders and regular stock items can usually be shipped quickly, while larger bulk orders may require additional preparation time for production, quality inspection, and export arrangements.

For standard export orders, we require 100% payment before delivery (prepayment before shipment). This payment term allows us to prepare and arrange shipment efficiently after order confirmation.

We export to multiple countries worldwide and can assist with export documentation and shipping arrangements.

We support express delivery, air freight, sea freight, and customized logistics solutions based on your requirements.

Payment channels may vary depending on the customer’s location.

For official export orders with complete export documentation, payments are collected through our designated company bank account for international trade settlement.

For small sample orders, we provide flexible local payment options through regional banking channels, allowing customers to make faster and more convenient payments from their local bank accounts.

For regular export orders, we use a unified company bank account for international payments and export documentation.

For small-value sample orders, local payment channels may be arranged based on the customer’s country or region to improve payment convenience and processing speed.